Relationship Management


Real Conversations

Programme provides a comprehensive insight into the qualities and skills that help or hinder effective and efficient conversations, enabling people to engage in the real conversation with individuals and groups.

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Delivering Difficult Messages

Programme provides an opportunity to develop capability in delivering difficult messages positively through effective self-management and relationship management skills that demonstrate real customer engagement.

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PACS – Partnering & Consulting Skills

Programme provides an interactive and challenging experience that builds capability in developing collaborative partnerships with customers and suppliers that adds real value and proactively engages relationship challenges and new opportunities.

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Dealing with Difficult Customers

Programme provides an interactive experience that develops capability in dealing with difficult customers through effective self-management and people handling strategies that demonstrate real customer engagement.

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